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the uk's no.1 nail polish subscription box

FAQ

If you have a question about Mani and Lola, please read through our frequently asked questions. If you cannot find the answer here, please contact us via email at info@maniandlola.co.uk.

What is Mani and Lola?

Mani and Lola is the monthly subscription box that provides nail lovers with an exclusive selection of must-have nail polishes and nail care products as well as nourishing skin care creams and serums. With each monthly edit we surprise our subscribers with hand-picked products that we have carefully selected from the leading nail brands in the UK.

What happens when I subscribe to a Mani and Lola payment plan?

Once you have selected your Mani and Lola subscription plan, you are entering into a rolling contract and a recurring payment will be charged from your account. When you are charged depends on the payment plan that you select - if you choose the 1 month plan, you will be charged once a month, if you choose the 3 month plan, you will be charged every 3 months, if you choose the 6 month plan, you will be charged every 6 months and if you choose the 1 year plan, you will be charged once a year. If you subscribe before the 10th, you will receive the current month's box and if you subscribe after the 10th, you will receive the following month's box. A Mani and Lola box will be posted to you on or around the 15th of each month.

What happens if my Mani and Lola box does not arrive?

If your Mani and Lola box does not arrive, we would advise you to log into your account to find your consignment number. You can then track your parcel. If you are unable to track your parcel via APC, you can contact us at info@maniandlola.co.uk and a member of the team will be able to assist further.
 

Can I buy a one off Mani and Lola Box?

You can purchase a one off Mani and Lola Subscription box for £20.00 including P&P. Once you have received your first Mani and Lola Subscription, you are able to contact us to cancel your subscription. We will then cancel your subscription as requested and end all recurring payments.


When should I expect to receive my Mani and Lola box?

If you purchase a Mani and Lola subscription before the 10th date of the month, you will qualify for the current month’s box. If you purchase a subscription after the 10th, you should expect to receive the following month’s box. We post our boxes around the 17th of every month on a Friday. Our boxes are then posted via APC with a tracked and signed for delivery service, and should arrive with you 2-3 days after we dispatch. This will usually be on a Monday.


How do I cancel my Mani and Lola Subscription?

If you wish to cancel your subscription you will need to contact us before the 10th day of the month via email at info@maniandlola.com. A member of the team will then deactivate your subscription and cancel the recurring payments taken from your account.

Can I gift a Mani and Lola box to a Friend/Family member?

Yes. Of course you can gift a Mani and Lola box to a Friend/Family Member. If you head over to our Gift Page you will see 3 gift boxes which you can choose from, Lola Essentials, Lola Luxe and Lola Supreme. When purchasing a gift box for a friend/family member you have the option to write a personal message which will be inserted into the gift box.

You can also purchase a Mani and Lola subscription for a friend or family member by selecting a pre-pay monthly box option and inserting your friend or family member’s address as the delivery address upon checkout.

How much is a Mani and Lola Box?

A monthly Mani and Lola Subscription costs £20.00 per month plus P&P (£2.95). This is a recurring payment of £22.95 from your account.

A three month Mani and Lola Subscription costs £18.00 per month. Therefore when subscribing to a 3 month box you will prepay a total of £62.85 including P&P (£2.95 per month). This is a recurring payment from your account.

A six month Mani and Lola Subscription costs £16.00 per month. Therefore when subscribing to a 6 month box you will prepay a total of £113.70 including P&P (£2.95 per month). This is a recurring payment from your account.

A twelve month Mani and Lola Subscription costs £14.00 per month. Therefore when subscribing to a 12 month box you will prepay a total of £203.40 including P&P (£2.95 per month). This is a recurring payment from your account.

All payment plans are recurring meaning that they renew after the time period has expired. Our subscribers are able to cancel their subscription by emailing us at info@maniandlola.com. In order to cancel a monthly subscription, our subscriber will need to contact us before the 10th day of the month in order to avoid receiving that month’s box.

 


 

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